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Resume

Experience

Viamo | 2017 - 2022

UX Researcher, Product Designer & HCD Advisor

  • Led the creation of digital products and engagement services for over 30 global projects using UX field research, human-centered design and rapid prototyping to create products and services for over 20 developing countries.

  • Remotely coaches in-country teams on HCD and advises them on mobile engagement strategies and solutions throughout the proposal and implementation phases of projects.

  • Generates innovative solutions to complex challenges in digital development, collaborating with donor agencies, project stakeholders, teams, and users to ensure desirable, viable, and feasible products.

  • Identifies and develops context-specific solutions in the fields of health, COVID-19, food security, HIV and AIDS prevention, agriculture and environment, education and more

  • Collaborates with end-users and clients to identify project opportunities and roadblocks through field research, workshops, and usability analysis techniques.

  • Fosters optimal project outcomes by understanding user context, needs and constraints as well as by facilitating feasibility discussions with management and software developers.

The Hangar: Farm Radio International | 2015 - 2016

VoxBox Designer & Project Manager

  • Collaborated with a technology team to conceptualize, prototype, and pilot VoxBox, a radio product that allowed radio presenters to engage with their audience

  • Utilized the lean startup model to inform the on-going development of VoxBox, a Raspberry Pi-powered unit that allowed two stations to handle over 25,0000 calls and SMS’ with over 5,000 listeners in three months

  • Allowed 25 broadcasters to increase their audience interaction by conceptualizing four ‘in-house’ training sessions alongside educational materials

  • Sourced hardware to produce 10 VoxBox units, learning the challenges of scouring reliable technology products and the importance of establishing local relationships with suppliers

  • Grew public-private relationships between local radio stations and NGOs, establishing market fit for an African radio product through marketing strategy research

Will & The Dreadz Lmt. | 2019-Present

Director

  • Supports four employees through a social enterprise that develops logistics services and infrastructure for rural hospitality and agricultural opportunities

  • Provides professional and design advice on setting up construction and agricultural schemes for building residential, commercial and farming infrastructure

  • Organizes logistics for provisions, machinery and equipment training and agricultural decision-making in a sustainable rural setting.

Our Moon Zambia | 2022-Present

Strategy Consultant

  • Provides professional and strategic planning advice for a school where students develop to become intellectually curious, caring and respectful young citizens seeking to improve the lives of people within their community.

  • Co-leading the development of a three-year strategic plan in consultation with students, staff, board members, and alumni.

Education

Univeristy of British Columbia | 2013 - 2018

Bachelor of Arts

  • BA in Art History with a minor in African Studies

  • Thinking by Design, an eight-week product design program

Stanford d.school | 2018

Designing for the Social Sector

  • Two seminars about systems of human-centered design for the social development sector

Vancouver Institue for Visual Analytics | 2017

  • A six-week professional information design and visual analytics course based on the fundamentals of visual information design using Tableau and other tools.

Visualizing Information

IDEO.org & Acumen | 2016

The Course for Human-Centered Design

  • An eight-week professional human centred design course, focused on processes for designing products, services and businesses using research, collaboration, prototyping and testing

Professional Skillset

  • UX Research & Strategy

  • UX/UI Design

  • Field Research

  • Research Report Writing

  • Prototyping

  • Usability Testing

  • Data Analysis

  • Empathy Mapping

  • Persona Development

  • Information Architecture

  • Wire-framing

  • Facilitation and mentorship

  • Logistics, Property Management, & Security

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Tools: Miro, Sketch, Figma, Marvel, Google Data Studio, Microsoft powerBI, Tableau, Canva, Pen & Paper

 

International Work Experience: Afghanistan, Burkina Faso, Canada, DRC, Ethiopia, Ghana, Hatati, Indonesia, Kenya, Madagascar, Malawi, Mali, Mozambique, Nepal, Niger, Nigeria, Rwanda, Tanzania, Uganda, United Kingdom, Ukraine, USA, Zambia, and Zimbabwe

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